Exchange 2010 SP2 RU6 or SP3 unable to delete email “unknown error”

Those of you who have already installed the latest Rollup for Exchange 2010 SP2 Rollup 6 or SP3 may face a problem regarding deleting emails from mailboxes.

After installing SP3 or RU6 for Exchange 2010 SP2 users can have a problem with deleting emails from inbox folder.

When you try to delete email you can receive error message: “unknown error” and, of course, email is not deleted.

A lot of users wrote on Technet Forums that this issue occurs when you try to soft delete email from inbox folder, especially when email contain an attachment such as: PDF

Interestingly the problem does not occur when you delete an email using Shift + Del or when you move this email to other folder or subfolder.

Another interesting fact is that this problem only occurs in Outlook online mode and OWA. However, in the Outlook cache mode no problems.

Unfortunately, the solution for now is to uninstall the installed updates RU6 for Exchange 2010 SP2 or uninstall SP3.

Several problems are reported to Microsoft, which confirms that receives such notification but not yet officially on the subject is not spoken.

 

 

Update Rollup 6 for Exchange Server 2010 Service Pack 2 KB2746164

Today 02/12/2013 Microsoft released Rollup 6 for Exchange Server 2010 SP2

After you install this Rollup 6 you will update Exchange Server 2010 SP2 version number to 14.2.342.3

This update resolves issues that were found in Exchange Server 2010 Service Pack 2 since the software was released.

 

Ex2010RU6

This is a cumulative rollup as always so you don’t need to install previous versions.

This update rollup is highly recommended for all Exchange Server 2010 Service Pack 2 customers.

Rollup 6 for Exchange Server 2010 SP2 is available here:

Update Rollup 6 for Exchange Server 2010 Service Pack 2 (KB2746164)

 

List of all build numbers of Microsoft Exchange Server you can find here:

Microsoft Exchange build and version numbers

 

As always we recommend do not install new Rollups in production environment, you should test it first in LAB.

For a list of changes that are included in this update rollup, see:

Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2 (KB2746164)