Top Support Solutions from Microsoft Support

• Outlook Connectivity Guided Walkthrough
• How to temporarily deactivate the kernel mode filter driver in Windows
• File-Level Antivirus Scanning on Exchange 2010
• How to do performance tuning for NTLM authentication by using the MaxConcurrentApi setting
• Troubleshooting long running MAPI connections to Exchange Server 2010 through Network Load Balancers
• Configuring Kerberos Authentication for Load-Balanced Client Access Servers
• Exchange TechCenter Forums – Filtered for Exchange 2010

3. Solutions related to calendaring, free/busy and availability:

• Configure the Availability Service for Cross-Forest Topologies
• Cross-forest lookups fail in Exchange Server 2010 SP2 Update Rollup 1
• Users in a source forest cannot view the free/busy information of mailboxes in a target forest in an Exchange Server 2010 environment
• Federation
• Users from a federated organization cannot see the free/busy information of the local Exchange Server 2010 organization
• How to Troubleshoot the Microsoft Exchange Server 2007 Availability Service By Using Microsoft Office Outlook Logging
• Exchange TechCenter Forums – Filtered for Exchange 2010

4. Solutions related to Outlook authentication prompt:

• Outlook Anywhere
• Exchange 2013 System Requirements
• When, if and how do you modify Outlook Providers?
• Exchange TechCenter Forums – Filtered for Exchange Server 2013, Outlook, OWA, POP, and IMAP clients

5. Solutions related to Outlook/user connectivity issue:

• When, if and how do you modify Outlook Providers?
• Exchange TechCenter Forums – Filtered for Exchange Server 2013, Outlook, OWA, POP, and IMAP clients
• Exchange 2013 Certificate Management UI
• Outlook Anywhere

In section Top Support Solutions for Microsoft Lync Server you will find:

1. Solutions related to routing UC On-Prem\Sign-In, Presence, IM, and Contacts\Sign on and authentication – Internal user:

• Lync 2010 Client Authentication
• The New Lync Connectivity Analyzer
• Sign in to and out of Lync 2010
• TechNet forums – Filtered for Lync Server 2013 – Sign In, Presence, IM, and Contacts
• Failed TLS connection between unified communications peers generates an Schannel warning
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Description of the Microsoft Lync for Mac 2011 14.0.5 update
• Certificate Requirements for Internal Servers
• Deploying Mobility
• Lync downloads and updates
• Lync Server 2013 Best Practices Analyzer

2. Solutions related to Routing UC On-Prem\Sign-In, Presence, IM, and Contacts\Sign on and authentication – External user:

• Lync Firewall Rules Viewer
• Configuring Reverse Proxy for Lync Server 2010 Mobility
• The New Remote Connectivity Analyzer
• The New Lync Connectivity Analyzer
• LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
• TechNet forums – Filtered for Lync Server 2013 – Sign In, Presence, IM, and Contacts
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
• Lync Server 2010 certificate requirements for user access
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Set Up Reverse Proxy Servers
• Determining DNS Requirements
• Topologies for External User Access
• Deploying Mobility
• Lync downloads and updates
• Lync Server 2013 Best Practices Analyzer

3. Solutions related to routing UC On-Prem\Manageability, Planning, and Deployment\Installation and uninstallation issues (using Msiexec, updates, Office Communicator Automatic Updates, and pilot cleanup):

• Deploying Lync – Jump Start Series
• LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products
• Certificate Authentication in Lync Server 2010 and Enterprise PKI
• TechNet forums – Filtered for Lync Server 2013 – Management, Planning, and Deployment
• Lync Server evaluation period has expired
• Lync Server Setup or Remove Lync Components fails on Windows Server 2012 or Windows Server 2008 R2 SP1
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Deploying Lync Server 2010 Enterprise Edition
• Troubleshooting
• Lync downloads and updates

4. Solutions related to routing UC On-Prem\Manageability, Planning, and Deployment\Service startup:

• The New Lync Connectivity Analyzer
• TechNet forums – Filtered for Lync Server 2013 – Management, Planning, and Deployment
• Lync Server 2010 certificate requirements for user access
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Preventing Lync Server certificate expiration
• Lync downloads and updates
• Microsoft Visual Studio 2010 Remote Debugger

5. Solutions related to routing UC On-Prem\Sign-In, Presence, IM, and Contacts – Group Chat\GroupChat – Other:

• TechNet forums – Filtered for Lync Server 2013 – Persistent Chat
• Failed TLS connection between unified communications peers generates an Schannel warning
• How to enable Group Chat Channel and Lookup service trace logging for Group Chat Server
• Lync Server 2010 certificate requirements for user access
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Lync Server 2010 Group Chat Server Channel service becomes un-operational
• Determining DNS Requirements
• Lync Server 2013 Persistent Chat Resource Kit Tools
• Lync downloads and updates
• Microsoft Visual Studio 2010 Remote Debugger